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How long will it take to ship my order?
Most orders are shipped within 48 hours of processing. The average time it takes for us to process an order is not more than 24 hours.

What method is used to deliver my product?
We use UPS Ground Residential for shipping.

How can I track the progress of my order?
Once you place an order, you may log on to your account to track the account status. We will also keep you informed and updated via email on the status of your order.

What is your Return Policy?
All merchandise, except printed or recorded material, may be returned for a full refund of the purchase price, excluding shipping & handling costs, if the customer contacts for Return Authorization within twenty eight (28) days upon receipt of merchandise. The customer is responsible for all shipping charges both ways. For items with shipping included in the price, the customer is responsible for the actual cost of shipping and handling. There is no restock fee if the return is made within the agreed time.

All claims for damage or defects must be made within two (2) business days of receipt by contacting us at contact@instrumantra.com

Kindly retain the shipping carton and packing materials.

Can I place an order without registering my account?
Before you place an order with us, you must register with us. We understand how valuable your time is and our registration has been designed to take up not more than a few minutes of your time. Once you have registered with us, you need not give your address and billing details on future visits to our shop. This will save you the trouble of entering this information on every purchase you make from us.

Can I have more than one billing address?
No. You cannot have more than one billing address. But you can change your billing address by editing it.

What is a default shipping address?
You may have specified more than one shipping address in your account information. The default shipping address is the address to which your order will be shipped unless you select another shipping address for this order.

How can I add a shipping address to my address list?
To add a shipping address, click on Account Info. The details of your account are displayed. Click on the Add New Shipping Address button to add a new shipping address.

What should I do if I forget my password?
If you are a registered user and have forgotten your password, go to the Login page and simply type in your Login Name or your default E-mail address under "Password forgotten" and click on submit. We will send your password to your default E-mail address.

Help Instrumantra improve

Still have a question? Or want to give us a suggestion? Send your queries and ideas to us on contact@instrumantra.com

Need to buy something that you can't find on our website? You can contact us on contact@instrumantra.com and we will try and source that product for you.